私隱政策聲明

(2023年6月生效)

    我們承諾保障您的私隱,並確保您的個人資料受到保護。本私隱政策聲明闡釋我們所收集的各種個人資料,及我們如何處理及保護該等資料。

    我們時刻將您的個人資料保密處理,並確保有關收集、使用、保存、披露、轉移、保密及查閱個人資料的政策及常規,均符合香港法例規定。

1、個人資料收集聲明(“本聲明”)

    本私隱聲明概述我們如何收集、使用、管理和保護我們可能向閣下收集或所收集到有關閣下的個人資料(「個人資料」),並適用於其個人資料可能由五方寵物有限公司(我們」,即為五方寵物有限公司*、其附屬公司、聯營公司及關聯公司及其母公司捷成集團#)作為控制者或處理者經手的所有個人。

2、定義

在本聲明中,除非另有說明,某些專用詞語之解釋如下:

- “資料庫”指儲存各會員之個人資料的資料庫。

- “生效日”即成為會員日期。

- “會員”即本計劃的會員。

- “PetDollar會員”即Q-Pets、紅蘿蔔、實體會員或通過線上發出的虛擬會員卡,以享用本計劃下的各種優惠。

- “我們的聯營公司”即五方寵物有限公司旗下經營零售產品或服務的公司。

- “我們之商店”包括"Q-Pets"、"紅蘿蔔"、及其他由五方寵物有限公司可能會不時地營運的其他形式的零售商店(包括線上或實體商店)。

- “我們的附屬公司”即所有五方寵物有限公司旗下向顧客提供零售產品或服務的零售店。

- “參與商户”即參與本計劃並經營零售產品或服務,及向我們的會員提供獎賞、折扣、獎賞及目標優惠及合作的商户。

- “私隱條例”指個人資料(私隱)條例(香港法例第486章)

- “個人資料”與私隱條例下“個人資料”的定義相同。

- “本計劃網站”online.q-pets.com, online.redcarrot.com.hk, www.q-pets.com,www.redcarrot.com.hk,www.petdollar.com

3、個人資料:我們收集的個人資料及目的

    要成為本計劃的會員在訂購各種產品及服務,註冊網絡遊戲、互動,您需要向我們提供某些必要的個人資料。我們亦可能要求您提供其他資料,以協助我們為您提供本計劃下的全面優惠及挑選我們認為您感興趣的產品及服務。我們可能收集的個人資料類型包括您及您的寵物的姓名、地址、電子郵件、電話號碼、出生日期、性別、品種、年龄、購物喜好及嗜好等。

    我們有權收集、保管、處理或使用資料庫中的個人資料並按聲明中所述進行。如您不能或不願意提供全面及準確的個人資料,我們可能不能向您提供或繼續提供本計劃下之服務。

4、收集個人資料

我們會通過不同的方式收集個人資料,包括:

- 直接向會員收集。會透過電話、短訊、電郵、出席我們的活動、填寫我們某項服務的申請表格或協議,或通過我們的網站、流動或電視應用程式或任何客戶服務熱線或網上聊天室提交閣下的個人資料,或當閣下聯絡我們提出查詢或要求時,或在日常商業事務中與我們保持聯繫期間,或當我們根據法規要求收集該等個人資料;

- 經閣下同意後向第三方,例如相關的公司、業務合作夥伴、或其他客戶或閣下的代表收集;

- 從公開資料來源收集;根據我們內部有關閣下如何使用我們的服務的記錄中收集;

- 當閣下瀏覽我們的網站、流動或電視應用程式(請參閱下述「私隱資料」)及/或;

- 當閣下參與由我們或我們的代表舉行的調查或促銷活動。

5、個人資料的使用

您同意我們可使用及保存您向我們提供的個人資料,及您在使用PetDollar會員的資料,以作:

- 處理您的會員申請;

- 得到產品優惠之依據;

- 向您提供本計劃之服務;

- 本計劃的正常管理、運作及保養;

- 向您提供定期信息,包括本計劃及其獎賞的詳情;

- 向您提供您要求的零售產品或服務;

- 送貨地點之依據;

- 處理我們之商店的購物訂單,包括驗證您的付款詳情/狀態;

- 進行您有參與的抽獎、遊戲或比賽;

- 進行數據排序及分析,使我們能理解您的特點及購買行為,向您提供更符合您需要的其他服務、協助我們挑選您可能感興趣的零售產品或服務;

- 我們、我們的附屬公司及我們的聯營公司或參與商戶向您設計及提供的新服務,或改善現有服務;

- 調查投訴、備受懷疑的可疑交易及研究服務改善措施;

- 防止及偵測罪行;

- 根據法例作出披露;及綜合性之行為分析。

- 當取得您的同意或表示不反對的情況下,我們會使用您的個人資料在下列有關事項向您作直接促銷用途(無論通過郵件、電郵、電話、短訊或無論現在是否已應用或將來可用的渠道):

- 由我們、我們的附屬公司及/或參與商戶提供的優惠及推廣;

- 由五方寵物有限公司屬下公司所經營的業務、電子商務(包括網上平台)或其他相關業務提供的優惠及推廣;

6、我們聯同第三方商戶向會員提供的下列種類產品或服務優惠及推廣:

I.零售產品或服務;

II.金融、投資、保險、銀行及信用卡;

III.運輸、旅遊及住宿;

IV.體育、消間、康樂及娛樂;

V.電訊產品及服務;

VI.電子商務(包括交易及支付平台及網上拍賣)。

    您知悉並同意將來有可能離開本計劃及/或五方寵物有限公司集團,而該會員資料將繼續有權為其目的按本聲明第6及第7條所述繼續使用您的個人資料。

    我們可能披露及轉移(無論在香港或海外)您的個人資料予向我們負有保密責任的代理人、承辦商,以向我們提供管理、數據分析、市場推廣及研究、電訊服務、專業服務或其他類似的服務。

    在進行本計劃之重組及/或與我們或第三方進行合併、賣盤或轉讓(包括部份或全部資產或股權)時,我們可能披露或轉移(無論在香港或海外)您的個人資料予相關實際或建議受讓人,按本聲明第6及第7條所述的目的而使用、持有、處理或保留您個人資料。

7、從您收集的瀏覽信息(Cookies)

    當您進入我們的網站、我們的應用程式和我們的其他相關網站(統稱為“這些網站”)時,我們使用曲奇(Cookies)和類似技術來收集有關您的數據。Cookies是在您的電腦硬盤驅動器或瀏覽器上存儲信息的檔案。這意味著我們可以識別您以前曾登入這些網站。我們透過使用Cookies以評估您在這些網站的使用情況、瀏覽及購物習慣,個人化您的網站體驗並評估您在這些網站上的活動,從而使這些網站更易於使用,為您提供最好的體驗。

    當您進入我們的網站時,我們可能從您那裡收集的信息類型包括:

- 有關您使用的瀏覽器類型的信息;

- 您查看過的網頁的詳細信息;

- 您的網際網路協定地址(IP地址);

- 您點擊過的超連結;及

- 您進入我們網站前的所瀏覽過的網站。

    您可通過修改電腦系統的相關互聯網或瀏覽器選項設定拒絕接受Cookies,但您可能從而無法使用或啟動我們的網站的所有功能和服務。

8、有關使用這些網站

    當您選擇使用、訪問或下載這些網站,或通過Wi-Fi允許您的設備連接到這些網站時,我們會收到有關您的位置和流動設備的資料,其中包括您自訂設備的獨特標識、全球定位系統(GPS)數據或無線網絡數據(WLAN)。您的位置數據既不會被存儲,亦不會被傳予第三方。如果您同意使用定位功能和/或在流動設備上啟動通知功能,我們可以為您提供定位資訊服務,包括廣告、搜索結果和個性化內容。如您同意接受通信和廣告，當您位處我們的商店附近時，我們可以根據您的地理位置數據服務和/或您先前的在線活動向您發出推送電子郵件通訊或通知(如推薦促銷和產品)。

    大部分流動設備允許您在設備上關閉定位服務和推送通知。如果您希望這樣做,請在您調整您的流動設備上更改通知設定,以反映您個人的喜好。我們將按照您流動設備上的相關指示進行通知。

9、您對個人資料的權利

您有權:

- 查核我們是否持有您任何個人資料;

- 查閱我們持有您的個人資料;

- 要求我們更正任何不正確的個人資料;

- 查明我們就個人資料(不時))採取的政策及常規，以及我們持有的個人資料之類別;

- 隨時要求不再接收我們發出的直接促銷訊息。

- 如欲提出任何上述的要求,請致函下列地址:

五方寵物有限公司-客戶服務主任

荃灣德士古道98號五方集團中心3字樓

或電郵:cs@q-pets.com

或如有任何查詢,請whatapps客戶熱線 66006960。

- 根據私隱條例,我們有權對查閱個人資料的要求及收取合理的行政費用。

10、保護您的個人資料

    我們操取適當的技術和企業措施,以保護您向我們提供的個人資料,防止意外或非法銷毀、丟失、更改、披露或存取您的個人資料。

    本計劃網站可能包含由第三方提供的其他網站的超連結。我們不能管制這些第三方網站或這些網站上的任何內容。一旦您離開本計劃網站,我們不會向您的信息和隱私負上保護責任。您應謹慎行事,並查看您到訪的網站的私隱聲明。

11、其他

    我們可能不時對本聲明作出更新,並將其最新版本將載於本計劃之網址及其應用程式。

#有關捷成集團之私隱政策，請按此。

Jebsen Privacy Policy (ENG version)

Version: January 2024

At Jebsen, we’re committed to protect and respect your privacy.

This Privacy Policy explains what personal information we collect about you, when and why we collect it, how we use it, how we keep it safe and secure, and your rights and choices about your information. Your privacy is important and matters to Jebsen, so we hope you will take time and understand our privacy practices carefully.

We try to explain things as clearly as possible. And if you have any questions, you can contact our Data Protection Office.

1. Who we are

We are the Jebsen group of companies, our subsidiaries and our affiliates under Jebsen and Company Limited and Jebsen Capital International Limited (“Jebsen Group”, “we”, “us”, “our”).

2. How Jebsen collects personal information from you

We obtain personal information about you in the following ways:

Information you give us directly 

For example, we may obtain information about you when you take part in one of our events, create an account on our websites, purchase our products and services online or offline, or when you subscribe our newsletters.

When you visit our websites

We, like many companies, automatically collect the following information:

• Technical information, including the type of device you are using, IP address, browser and operating system being used to connect your computer to the internet. This information may be used to improve the services we offer.

• Information about your visit to our websites, e.g. we collect information about pages you visit and how you navigate our website, i.e. length of visits to certain pages, products and services you viewed and searched for, referral sources (e.g. how you arrived at our website).

We collect and use your information by using cookies on our website – more information on cookies can be found in the Key terms and Cookies sections below.

Social Media

When you interact with us on social media platforms (also known as social networking sites, or SNS) such as Facebook and Google+, or when you log in our websites via these platforms, we may obtain information about you. For examples, when you publicly tag us in an event photo. The information we receive will depend on the privacy preferences you have set on those types of platforms and SNS.

3. What personal information we collect

The personal information we collect, store and use may include:

•          your name and contact details, including postal address, email address and telephone number;

•          your date of birth;

•          information about your activities on our websites and about the device used to access it, for instance your IP address and geographical location;

•          your bank or credit card details. If you make an online purchase, your card information is not held by us. It is collected by third party payment processors, who specialise in secure online capturing and processing of credit card and electronic transactions; and

•          any other personal information you shared with us.

Data protection laws recognise certain categories of personal information as sensitive and therefore require greater protection, e.g. information about your health, ethnicity and religion. We don’t usually collect sensitive data about you unless there is a clear and valid reason for doing so and data protection laws allow us to. For example, we may ask for your health information if you are taking part in a race that we organise.

Where appropriate, we will make it clear why we are collecting this type of information and what it will be used for.

4. Personal information of children

We’re committed to protect privacy of children and minors aged below 18. If you are aged or under 18‚ please get your parent or guardian's permission beforehand whenever you provide us with personal information.

5. Why we collect personal information

We use the information we collect for a number of different purposes include:

•          communicate with you;

•          provide you with the services, products or information you asked for;

•          process orders that you placed;

•          carry out our obligations under any contracts entered between you and us;

•          keep a record of your relationship with us;

•          conduct analysis and market research to better understand how we can improve our services, products or information;

•          deal with entries into a competition;

•          seek your views or comments on the products and services we provide;

•          notify you of changes to our products and services;

•          with your consent, send you communications which you have requested and that may be of interest to you. These may include information about events, activities and promotions of products and services; and

•          processing job applications.

If our use of your personal information exceeds the purpose or scope that we claimed when we collected it, we will inform you again and seek your consent again before we use it.

6. How long we keep personal information

We retain personal information for as long as necessary to provide the products and services and fulfill the transactions you have requested. Or for other legitimate purposes such as complying with our legal obligations, resolving disputes and enforcing our rights. For example, we are legally required to hold some types of information to fulfil our statutory and regulatory obligations (e.g. accounting records for tax compliance, your email address after you opt-out from our marketing communications).

Because these needs can vary in different context under different circumstances, our actual retention periods can vary significantly. But we will regularly review and ensure unnecessary personal information are safely deleted and completely removed from our servers.

7. Who we share personal information

We do not share your information with companies, organizations, or individuals outside of Jebsen Group except in the following cases:

With your consent

We will share personal information outside of Jebsen only when we have your explicit consent.

For external processing 

We provide personal information to our Jebsen companies and other trusted business partners or persons to process it for us, based on our instructions and in compliance with our Privacy Policy, and other appropriate confidentiality and security measures. For example, we use service providers to process your online transactions and help us with customer support. And we have contracts in place that require them to keep your information secure and prevent them from using it for their own purposes including direct marketing.

During organization restructuring

If we are involved in a merger, acquisition, or sale of assets, we will continue to ensure the confidentiality of your personal information and give affected persons notice before personal information is transferred or becomes subject to a different privacy policy.

For legal reasons 

We will share personal information outside of Jebsen if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:

• Meet any applicable law, regulation, legal process, or enforceable governmental request.

• Enforce our Terms of Use, including investigation of potential violations.

• Detect, prevent, or otherwise address fraud, security, or technical issues.

• Protect against harm to the rights, property or safety of our staff, customers, users of our websites, or the public as required or permitted by law.

However, we will take steps to ensure that your privacy rights continue to be protected.

8. Your choices about your information

We may use your personal information such as your contact details to provide you with news and information about us, and our products and services, if we think it may be of interest to you.

You have a choice about whether or not you wish to receive information from us. For example, if you don’t want to receive some or all marketing communications (post, email, text, telephone) from us, you can select your choices by checking (or unchecking) the relevant boxes on the form we used to collect your information. 

And you may opt out from our marketing communications at any time by clicking the unsubscribe link at the end of our marketing emails or contact our Data Protection Office.

We’re committed to put you in control of your personal information so you are free to customise or change your preference at any time by contact our Data Protection Office.

We will stop using your personal information for marketing if you have indicated that you do not wish to. But we will retain your details on an opt-out list to help ensure that we do not continue to contact you. However, we may still need to reach you for administrative purposes like where we are processing your purchase or thanking you for your participation in an event.

9. Your rights 

Right to access your personal information

You have the right to request access to the personal information that we hold about you.

You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply.

If you want to access your information, please send a description of the information you would like to see and proof of your identity by contact our Data Protection Office.

Right to correct your personal information

You have the right to have inaccurate or incomplete information we hold about you corrected. The accuracy of your information is important to us. So if you change email address or phone number, or if you believe any of the other information we hold is inaccurate or outdated, please contact our Data Protection Office.

Right to delete your personal information

You may ask us to delete some or all of your personal information and we will do so as far as we can. Some data you can delete whenever you like, and some data is deleted automatically. But some data we may need to retain for longer periods of time when necessary. In some cases, we will retain that information in anonymised form rather than delete it.

Right to opt out from our direct marketing communications

You have the right to object our use of your personal information for direct marketing. If you have given prior consent to receive our direct marketing communications, you have the right to withdraw your consent at any time.

If you want to exercise any of the above rights, please contact our Data Protection Office. We may need to ask for further information and your identity proof. We will endeavor to respond fully to your requests within statutory time limits. But if we’re unable to do so, we will contact you with reasons for any delay.

Please note that exceptions apply to a number of these rights, and not all rights will be applicable in all circumstances and the location where you live. For more details we recommend you consult the guidance published by your local privacy commissioner’s office.

10. We keep your information safe

When you give us personal information, we take all necessary steps to ensure appropriate technology and organizational controls (e.g. limit access on need-to-know basis) are in place to protect it.

Any sensitive information such as your credit card details is encrypted and protected. When you are on a secure page, a lock icon will appear in your web browsers.

Non-sensitive details about you such as your email address are normally transmitted over the internet, and it’s not guaranteed to be 100% secure. So while we strive to protect your personal information, we cannot guarantee the information you transmit to us is secured. And you do so at your own risk.

Where we have given (or you have chosen) a password which enables you to log on or access certain parts of our websites, you are responsible for keeping your password safe and confidential. You should never share your password with anyone.

11. Data transfers

We operate in different countries and your personal information may be processed on servers located outside of the country where you live. We may transfer your personal information between different Jebsen companies located in different countries. Data protection laws vary among countries, with some providing more protection than others. Regardless where your information is processed, we apply the same protections described in this policy. We take appropriate measures to secure your personal information both during transit and at the receiving location. 

Hosting providers of our websites and servers, wherever they are located, are bound by contracts that ensure a high standard of privacy protection. And they must act only on our instructions and implement necessary technical measures to keep your personal information safe.

12. “Cookies” 

Like many other websites, all of our websites use cookies. We use cookies for many purposes. For example, we use them to store your country preference. To remember your safe search preferences. To make the products and services you see on our websites more relevant to you. To count how many visitors we receive to a page. To help you sign up for our services. This helps us deliver a more personalised service when you browse our websites and tailor to your personal needs.

You can switch off cookies any time by setting your browser preference, but it may result in loss of functionality when you use our websites.

We may also keep track of IP address to: (i) troubleshoot a technical problem; (ii) maintain website safety and security; (iii) restrict access to our websites to certain users; and (iv) better understand how our websites are utilised.

13. Links to other websites

Our websites may contain links to websites that are run by other organisations. This Privacy Policy applies only to our own websites. So when you visit other sites, you should read their privacy policies as well. We cannot be responsible for these other sites’ privacy policies and practices, even if you access them using links from our websites. Same applies when you link to our websites from a third-party site.

14. Changes to this Privacy Policy

We review and change this policy from time to time, and always indicate the date the last changes were published. But we will not reduce your rights under this policy without your explicit consent. If changes are significant, we will provide a more prominent notice, e.g. email notification of Privacy Policy changes.

15. Contact our Data Protection Office 

You can contact our Data Protection Office by:

•          using our website Contact Us form;

•          by email to DataProtectionOffice@jebsen.com; or

•          by mail to our Data Protection Office at 21/F Hysan Place, 555 Hennessy Road, Causeway Bay, Hong Kong.

16. Key terms